We received an immediate response from the owner, Wayne Larsen. He was at our house within 2 days to review the damage and supply a quote. Although there was a backlog of material, they were in constant contact supplying scheduling updates. Once shingles were delivered everything was completed within a week. They pulled all permits and called the city after each step was completed so there were no delays. The workers were pleasant and made sure the surrounding area was picked up before leaving at the end of each day. Very professional company.